Thank you for choosing the collapsible water bottle from www.urbanemporiumx.com! We are committed to providing high-quality products and excellent customer service to ensure a pleasant shopping experience. To protect your rights, please carefully review our Return and Exchange Policy.

1. Return Policy
We offer a 14-day, no-questions-asked return policy to ensure your satisfaction with your purchase. If you decide to return an item within 14 days of receiving it, please follow the instructions below:
Return Requirements:
The item must be unused and in its original packaging (including all accompanying items, such as labels and instructions).
The item must not show any signs of damage or wear.
The returned item must be in its original packaging and meet shipping standards to ensure it is not damaged during the return process.
Return Process:
Contact Customer Service: Please contact our Customer Service team via email with your order number and reason for return.
Return Authorization: Once we receive your return request, we will review it and issue a return authorization.
Return Shipping: For any 14-day, no-questions-asked return, return shipping is the customer’s responsibility. Please ensure that the returned item is properly packaged to prevent damage during shipping.
Refund Processing: Once we receive the returned item and confirm that it is eligible for return, a refund will be processed to your original payment account within 14 business days.
Refund Methods:
The refund will be made to your original payment method (e.g., credit card, PayPal, etc.).
The refund amount will be deducted from the return shipping fee and any other applicable fees (e.g., damaged item, incomplete packaging, etc.).

2. Exchange Policy
We are confident in the quality of our products, but if the item you received is defective or damaged, you may request an exchange. Exchange requests must be made within 14 days of receiving the item.
Exchange Requirements:
The exchanged item must be in new, unused condition, and in its original packaging.
If the item is defective or damaged during shipping, we will cover the shipping costs of the exchange.
Exchange Process:
Contact Customer Service: Please contact our customer service team via email with your order number, photos of the item, and a description of the damage or issue. Review and Approval: We’ll review your request and, upon confirming the product is defective or damaged, authorize an exchange.
Returning Products: Once your exchange request is approved, you can return the product to us. Return shipping costs will be covered by us.
Exchange Processing: We’ll process your exchange promptly and ship a replacement.

3. Damaged or Missing Products
If your item is damaged or missing upon receipt, please contact our Customer Service team within 7 days of receiving it. We will resolve the issue as quickly as possible and offer a return, exchange, or refund.
Resolution: Please provide photos of the damaged item and your order number to expedite processing.
If the item was damaged during shipping, we will cover the return shipping costs.

4. Return and Exchange Policy for Special Items
Certain items (such as custom-made items and personal hygiene products) may not be returnable or exchangeable unless they are defective or damaged in shipping. Please confirm that the item is eligible for return or exchange before purchasing.

5. Address Change
If you discover that the shipping address is incorrect after submitting your order, please contact our Customer Service team as soon as possible. We will try our best to assist you in changing your address before your order is processed, but once your order has been shipped, address changes will no longer be possible and additional charges will apply.