Thank you for choosing the collapsible water bottle from www.urbanemporiumx.com!

We are committed to providing you with fast, reliable shipping to ensure your order arrives on time. Please read our shipping terms and conditions below carefully before purchasing.

1. Shipping Areas and International Shipping

We offer both domestic and international shipping, ensuring our innovative products are available to customers worldwide.
Domestic Shipping in Germany
Our shipping service covers the entire country of Germany, including all major cities and rural areas. Typically, orders shipped within Germany take three business days.
International Shipping
We also offer international shipping. International orders may incur different shipping times and costs depending on the destination country.
Currently, our international shipping service covers the following regions:
EU countries (such as France, Italy, and Spain);
UK;
US;
Canada;
Other international regions (please contact customer service to inquire about support for your country/region).

2. Import and Export Standards

All international orders are subject to import and export standards of the EU and the destination country. To ensure smooth customs clearance, you may be responsible for the following fees:
Duty and VAT: For all international orders, customs duties and VAT (if applicable) are the responsibility of the buyer. The amount of customs duties is determined based on the laws of the destination country and the value of the merchandise.
Import Permits: Some countries may require import permits or other special requirements, which you are responsible for meeting.
Please confirm the customs requirements of your destination country before placing an order to avoid delays or additional costs.

3. Shipping Time

We work with several well-known international shipping companies to ensure your order is delivered promptly and accurately. Specific shipping times vary depending on the shipping destination, shipping method, and other factors. Domestic Shipping Time in Germany
Order Processing Time: 2 business days
Shipping Time: Typically 3 business days
Shipping Methods: DHL, Hermes, DPD
International Shipping Time
Order Processing Time: 2 business days
Europe: Approximately 5 business days
North America: Approximately 7 business days
Other Regions: Shipping time depends on the destination and selected shipping method, typically 14 business days.
Please note that shipping times are estimates only and may be affected by factors such as weather, customs, and holidays.

4. Shipping Costs

Shipping costs will vary depending on the destination, order weight, item size, and selected shipping method. The exact shipping cost will be automatically calculated and displayed during checkout. Shipping costs for international orders vary depending on the destination country and shipping method.
We offer standard and expedited shipping options:
Standard Shipping: More economical, suitable for most customers, and ideal for non-urgent orders.
Expedited Shipping: For orders requiring faster delivery, additional fees may apply.

5. Logistics Partners

To ensure efficient and reliable delivery, we partner with the following reputable logistics companies:
DHL (domestic and international delivery within Germany)
Hermes (domestic delivery within Germany)
DPD (delivery within Germany and Europe)
UPS (international delivery, particularly to North America and other regions)
FedEx (international delivery, particularly for express delivery)
We will select the appropriate logistics company to handle your order based on your delivery address and selected service.

6. Tracking

Once your order is shipped, we will send you a tracking number via email. You can use this tracking number to check your order status and estimated delivery time in real time on the logistics company's website. We provide shipping tracking for all orders, so you can stay informed of the progress of your shipment.

7. Damaged or Missing Orders

We ensure that our products are carefully inspected and securely packaged before shipment. However, items may occasionally be damaged or lost during shipping. If you receive damaged or missing items, please contact us within 7 days of receipt. We will promptly address your concerns and provide you with a refund, exchange, or other solution.

8. Address Changes and Uncollected Packages

Please ensure you provide an accurate shipping address when placing your order. If an address error occurs during shipping, resulting in an undeliverable or returned package, we may incur additional charges. To ensure smooth delivery, please contact Customer Service as soon as possible after confirming your order if you require a change of shipping address.
If your package cannot be delivered during delivery and remains uncollected for an extended period, it may be returned. We will endeavor to contact you and reschedule delivery, but additional shipping fees may apply.

9. Unforeseen Circumstances and Shipping Delays

While we strive to ensure that every order arrives on time, shipping delays may occur. Unforeseen circumstances, such as natural disasters, peak holiday seasons, and customs inspections, may result in longer shipping times. We will do our best to ensure your order arrives as quickly as possible and will notify you promptly of any unforeseen delays.