Welcome to www.urbanemporiumx.com, our collapsible water bottle website. To ensure your shopping experience is smooth and enjoyable, here are our Terms and Conditions. Please read these Terms carefully before using this website or purchasing our products. By accessing or using this website, you agree to be bound by these Terms.

1. Scope
These Terms and Conditions apply to your purchase and use of collapsible water bottles and other related products through this website. By accessing and using this website, you agree to be bound by the following terms and conditions.

2. Product Descriptions and Pricing
We strive to ensure that all product information on this website is accurate, but we cannot guarantee that product descriptions, images, or pricing will always be perfect. In exceptional cases, if there is a pricing error or product description error, we reserve the right to modify prices and product information without notice. If you purchase a product that is mispriced or misdescribed, we will contact you as soon as possible after confirming the error and offer a solution.

3. Orders and Payment
When you place an order through this website, you agree to be bound by our Order Terms. Once your order is submitted and confirmed, you will receive an email confirmation. We reserve the right to refuse or cancel an order during the order processing process, particularly in the following circumstances:
Product out-of-stock or discontinued
Incorrect pricing or product information provided
Unable to confirm payment
We accept payment methods including credit cards (Visa, MasterCard), PayPal, and other payment methods (subject to availability). All payments are processed through a secure payment gateway to ensure the safety of your payment information.

4. Shipping and Delivery
We strive to process your order as quickly as possible. Most orders are processed and shipped within two business days of payment confirmation. The exact shipping time depends on your shipping address and selected shipping method.
Shipping Costs
Shipping costs are based on the weight of your order, the destination, and the shipping method selected. You will see the exact shipping cost at checkout.
Shipping Companies
We work with trusted logistics companies, including but not limited to DHL, Hermes, and DPD, to ensure the safe and expedited delivery of your order.

5. Return and Exchange Policy
Returns
We offer a 14-day, no-questions-asked return policy. You can request a return within 14 days of receiving your order. Returned merchandise must be unused, in good condition, and fully packaged. Return shipping costs are the customer’s responsibility, unless the product is defective.
Exchanges
If your product is defective or damaged, you may request an exchange within 14 days of receipt. We will replace it with the same or similar item at our expense.

6. Privacy and Data Protection
We value your privacy and handle your personal information in strict accordance with the General Data Protection Regulation (GDPR). We only use your data for the purposes for which you provided it, such as order processing, customer service, and marketing. For more information, please refer to our Privacy Policy.

7. Intellectual Property
All content on this website, including text, images, logos, trademarks, graphics, audio files, and software, is protected by intellectual property laws and is the property of our company or the respective copyright owners. You may not use any content on this website in any form without authorization.

8. Disclaimer
While we strive to provide accurate and reliable information, we are not responsible for any direct or indirect losses arising from the use of this website or the purchase of products. The content on this website is for informational purposes only. We do not guarantee the accuracy, completeness, or correctness of any information, products, or services.

9. Governing Law and Dispute Resolution
These Terms and Conditions shall be governed by German law and shall apply to all disputes arising out of or relating to this website. Any disputes arising out of or relating to the use of this website or these Terms and Conditions shall be resolved exclusively in the German courts. If a dispute arises, the parties shall first resolve it through friendly negotiation. If no agreement is reached, litigation may be pursued.

10. Modifications to Terms and Conditions
We reserve the right to modify these Terms and Conditions at any time. Any modifications will be posted on this website and will be effective immediately. We recommend that you review these Terms and Conditions regularly to ensure you are aware of the latest terms and conditions.